Smartflats Diamant - Antwerp

Marie

Que dire... Service Smartflats désastreux mais endroit très chouette. Je suis mitigée. Autant je suis fortement fâchée du service client à la suite des difficultés de paiement de la caution (7h (!!!) de galère avec le call center qui ne répondait absolument jamais à ma demande, et qui ne m'envoyait jamais le lien pour pouvoir payer la caution et avoir les codes d'accès), autant j'ai été agréablement surprise du confort du lieu (après avoir enfin reçu les codes d'entrée 2h avant l'arrivée)...
L'entrée du bâtiment laisse à désirer (odeurs, murs détruits) mais une fois arrivés dans le logement-même, on est bien. Ce n'est pas tout à fait conforme aux photos de Booking mais tout ce qui devait y être y est. La douche est super et reste bien chaude très longtemps (nous étions 5 et n'avons jamais manqué d'eau chaude). Voilà voilà, expérience très mauvaise avant le départ mais une fois qu'on y était, c'était agréable. Toutefois, je ne recommande pas Smartflats pour son manque de professionnalisme et d'écoute du client. Dommage 😕

Arnaud D.

Très beau séjour à Anvers dans le Smartflats Diamant. Appartement relativement neuf, service chek-in/out facile avec des codes. Belle situation.

Merci à la compagnie.

Naima M.

Sympa mais problème récurent de wifi pour travailler c'est compliqué

Fam R.

Jeetje wat was dit een tegenvaller! Niet goed naar reviews gekeken voor het boeken en de plaatjes zagen er uiteraard veel mooier uit dan de werkelijkheid.
Bij binnenkomst een enorm smerige rioollucht door naar onze verdieping (eerste). Zag er op het eerste gezicht best oké uit maar het is echt vies. Werkelijk niks is schoon of toont schoon. Vlekken op de muren waarvan je níét wilt weten waar die van zijn.. tv deed het niet en het belangrijkste.. de bedden waren verschrikkelijk! Lattenbodems zelf netjes neer moeten leggen maar liggen los dus volgende dag zelfde verhaal. Matras vies en veel te dun.
Alles in dit appartement straalt goedkoop uit.
Voordeel van dit appartement? De lokatie!

Tonmes S.

The room is very dirty and disgusting the floor is smell really bad and sticky. When we arrived at the room there was a dirty old sock hanging in the bathroom I assumed it was from previous tenant and they clearly did not do a great job at cleaning at all. There also no warm water because the boiler also broken which mean the heating is not working either so we spent the first whole night try to fix the boiler by ourselves because the owner do nothing about it at all just only sent a useless video of how to fix the boiler which don’t help anything because the video is not about fixing boiler and the boiler in the video was totally different brand tell me how I supposed to fix it? doesn’t that the job of the owner and the window is broken too the elevator was also broken in the middle of the ride with a cracked tiles and dirty floor the WI-FI never worked even though they promised that it will be a working Wi-Fi it was absolutely horrible experience however the apartment location is still nice it’s very close to the Antwerp central station but at night the area is quite loud still I wouldn’t recommend this apartment because it clearly see that the owner is lack of caring and attention

B1878

Great location, right next to Antwerp central. Check in was great - all information received via txt.|The apartment is a really good size, however, is a bit tired and needs refurbishment. A lot of damage to the walls, lamps, tiles etc.|Throughout our stay there was an awful smell of sewage in the apartment and in the apartment block lift and entrance. Some times it was unbearable!! When leaving the apartment to check out, there was someone working on the drains on the ground floor and they had left the drain open! The smell was up there with the worst I had ever smelt. We had to lift heavy suitcases over a huge whole in the ground, it was so so dangerous. I have contacted the property about our bad experience and heard nothing back.

Khrystyna L.

Honestly disgusting! Nothing was clean!
• The sheets did not smell clean.
• There was a thick layer of dust everywhere - for asthma patients it is a nightmare .
• Half of the lamps did not work (customer support on the phone promised to send someone to fix it - never happened).
• Microwave was broken.
• Staff left dirty laundry in our apartment .
• Besides all this it is also a health hazard - the shower is set to 38 degrees Celsius and can not be put higher, which is a risk for legionnaires.
• The floor everywhere was sticky, and doesn’t seem like was cleaned in a very long time.
• Shower was dirty.
• All the walls were full of black stains and scratches.
• The bed was broken.
• The chairs were dirty and broken.
• The water kettle was broken as well. The moment you turn it on, the lights in half of apartment switch off.
• The front door look was poorly fixed (previously). The door isn’t closing properly. That doesn’t give us a safe feeling.

I first contacted the property to see how we can solve all this. But never heard back from them. That’s why only now, I’m writing this review to prevent other people to get caught in this unsafe and dirty nightmare.

M Z.

Slechte communicatie hangt, hangt een ontiegelijke zwavelgeur in de entree. Apartement zelf is ok maar kan schoner.
Midden in de nacht ging het brandalarm af en de telefooncentrale deed er niets aan!! Heb zelf 112 gebeld en toen kwam de brandweer.
GA NOOIT NAAR DIT HOTEL.